Even the simplest metrics require forensic analysis

Helen Edwards wrote a MarketingWeek article titled Even the simplest metrics require forensic analysis.

« You can have a bunch of metrics, each accurately assessing a single facet, but…  as essayist Nassim Taleb observes, in complex systems it is the interactions that really count, with the result that “the ensemble behaves in ways not predicted by its components.” » Continue reading “Even the simplest metrics require forensic analysis”

Reputation Failure: The Limits of Market Discipline in Consumer Markets

Yonathan A. Arbel, law professor at University of Alabama, wrote a paper for Wake Forest Law Review titled Reputation Failure: The Limits of Market Discipline in Consumer Markets.

My favorite part of this paper is the concept of “Regression to the Extreme” in product reviews. Continue reading “Reputation Failure: The Limits of Market Discipline in Consumer Markets”