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Tag: customer service

May 14, 2024May 13, 2024 andreweverett360

How Should Companies Talk to Customers Online?

Brent McFerran, Sarah G. Moore, and Grant Packard wrote an article for MIT Sloan Management Review titled How Should Companies Talk to Customers Online? (October 26, 2018).

Continue reading “How Should Companies Talk to Customers Online?” →

November 12, 2021 andreweverett360

Lego’s customer service

Jason Aten wrote an article for Inc titled Lego Customers Lose Millions of Pieces a Year. The Company’s 4-Word Response Is the Best I’ve Ever Seen.

Continue reading “Lego’s customer service” →
September 23, 2019September 17, 2019 andreweverett360

Improve customer service through simplicity

Alastair Thomson posted a piece on his blog Uncommon Sense from the World of Finance titled How sweary chefs, innuendo-fuelled bakers and exasperated hoteliers guarantee great customer service.  Continue reading “Improve customer service through simplicity” →

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