Sonja Blignaut asked: “How would you explain to an average person (CEO, teacher, housewife, parent) how to identify that they are in complexity or facing a complex problem? I.e. how do you know something is complex? Without using any of the technical terms or jargon.”

Rick Nason responded:

“If the system can be successfully managed by algorithm, recipe, flow chart, bot (even AI) etc., it is complicated. If the situation needs a person (or group of people acting together) trying things that may or may not work, then it is complex.”

Rick Nason is author of It’s Not Complicated: The Art and Science of Complexity in Business.

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