Chasing high ROIs can mean running your business into the ground

Jerry Daykin started a Twitter thread:  «ROI is a terribly misunderstood thing in media/advertising. Chasing high ROIs can mean running your business into the ground/minimising growth, and in fact a high ROI is often a sign you are underinvesting in a channel. ROIs aren’t static, they shift as your budgets do. »
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Even the simplest metrics require forensic analysis

Helen Edwards wrote a MarketingWeek article titled Even the simplest metrics require forensic analysis.

« You can have a bunch of metrics, each accurately assessing a single facet, but…  as essayist Nassim Taleb observes, in complex systems it is the interactions that really count, with the result that “the ensemble behaves in ways not predicted by its components.” » Continue reading “Even the simplest metrics require forensic analysis”